The Cognitive Decision Support (CDS) model is proposed. The model is widely applicable and scales to realistic, complex decision problems based on adaptive learning. The utility of a decision is discussed and four types of decisions associated with CDS model are identified. The CDS model is designed to learn decision utilities. Data enrichment is introduced to promote the effectiveness of learning. Grouping is introduced for large-scale decision learning. Introspection and adjustment are presented for adaptive learning. Triage recommendation is incorporated to indicate the trustworthiness of suggested decisions.

The CDS model and methodologies are integrated into an architecture using concepts from cognitive computing. The proposed architecture is implemented with an example use case to inventory management.

Reinforcement learning (RL) is discussed as an alternative, generalized adaptive learning engine for the CDS system to handle the complexity of many problems with unknown environments. An adaptive state dimension with context that can increase with newly available information is discussed. Several enhanced components for RL which are critical for complex use cases are integrated. Deep Q networks are embedded with the adaptive learning methodologies and applied to an example supply chain management problem on capacity planning.

A new approach using Ito stochastic processes is proposed as a more generalized method to generate non-stationary demands in various patterns that can be used in decision problems. The proposed method generates demands with varying non-stationary patterns, including trend, cyclical, seasonal, and irregular patterns. Conventional approaches are identified as special cases of the proposed method. Demands are illustrated in realistic settings for various decision models. Various statistical criteria are applied to filter the generated demands. The method is applied to a real-world example.

The complexity of supply chains (SC) has grown rapidly in recent years, resulting in an increased difficulty to evaluate and visualize performance. Consequently, analytical approaches to evaluate SC performance in near real time relative to targets and plans are important to detect and react to deviations in order to prevent major disruptions.

Manufacturing anomalies, inaccurate forecasts, and other problems can lead to SC disruptions. Traditional monitoring methods are not sufficient in this respect, because com- plex SCs feature changes in manufacturing tasks (dynamic complexity) and carry a large number of stock keeping units (detail complexity). Problems are easily confounded with normal system variations.

Motivated by these real challenges faced by modern SC, new surveillance solutions are proposed to detect system deviations that could lead to disruptions in a complex SC. To address supply-side deviations, the fitness of different statistics that can be extracted from the enterprise resource planning system is evaluated. A monitoring strategy is first proposed for SCs featuring high levels of dynamic complexity. This presents an opportunity for monitoring methods to be applied in a new, rich domain of SC management. Then a monitoring strategy, called Heat Map Contrasts (HMC), which converts monitoring into a series of classification problems, is used to monitor SCs with both high levels of dynamic and detail complexities. Data from a semiconductor SC simulator are used to compare the methods with other alternatives under various failure cases, and the results illustrate the viability of our methods.

To address demand-side deviations, a new method of quantifying forecast uncer- tainties using the progression of forecast updates is presented. It is illustrated that a rich amount of information is available in rolling horizon forecasts. Two proactive indicators of future forecast errors are extracted from the forecast stream. This quantitative method re- quires no knowledge of the forecasting model itself and has shown promising results when applied to two datasets consisting of real forecast updates.

Supply chains are increasingly complex as companies branch out into newer products and markets. In many cases, multiple products with moderate differences in performance and price compete for the same unit of demand. Simultaneous occurrences of multiple scenarios (competitive, disruptive, regulatory, economic, etc.), coupled with business decisions (pricing, product introduction, etc.) can drastically change demand structures within a short period of time. Furthermore, product obsolescence and cannibalization are real concerns due to short product life cycles. Analytical tools that can handle this complexity are important to quantify the impact of business scenarios/decisions on supply chain performance. Traditional analysis methods struggle in this environment of large, complex datasets with hundreds of features becoming the norm in supply chains. We present an empirical analysis framework termed Scenario Trees that provides a novel representation for impulse and delayed scenario events and a direction for modeling multivariate constrained responses. Amongst potential learners, supervised learners and feature extraction strategies based on tree-based ensembles are employed to extract the most impactful scenarios and predict their outcome on metrics at different product hierarchies. These models are able to provide accurate predictions in modeling environments characterized by incomplete datasets due to product substitution, missing values, outliers, redundant features, mixed variables and nonlinear interaction effects. Graphical model summaries are generated to aid model understanding. Models in complex environments benefit from feature selection methods that extract non-redundant feature subsets from the data. Additional model simplification can be achieved by extracting specific levels/values that contribute to variable importance. We propose and evaluate new analytical methods to address this problem of feature value selection and study their comparative performance using simulated datasets. We show that supply chain surveillance can be structured as a feature value selection problem. For situations such as new product introduction, a bottom-up approach to scenario analysis is designed using an agent-based simulation and data mining framework. This simulation engine envelopes utility theory, discrete choice models and diffusion theory and acts as a test bed for enacting different business scenarios. We demonstrate the use of machine learning algorithms to analyze scenarios and generate graphical summaries to aid decision making.