Sports facilities are constructed across the United States using public subsidies and there is limited research about how the community benefits from these investments. Broader community benefits need to be established to justify public funding of sports facilities, including how social capital and sense of community are developed in a sport context. This research was composed of three studies that explored the benefit of providing access to sports events as a generator of social capital, the importance of developing social spaces at sports facilities to provide opportunities for attendees to nurture a sense of community and the value of virtual spaces in maintaining sense of community when isolated. The first study was a case study of Arizona State University (ASU) football season ticket holders to understand whether ticket donations to games can facilitate social capital by providing fans an opportunity to meet new people and develop long-term relationships. Findings indicated that donating tickets to sports events facilitate social relationships among fans that can build social capital, which advances existing research that focused primarily on the economic impact, and provides practical applications by encouraging sport managers to donate unused tickets. The second study examined sense of community by evaluating how fans use social spaces at a Denver Broncos National Football League (NFL) game and the Ironman World Championships (IWC). This study demonstrated that sense of community can originate in social spaces because attending a sport event and interacting in social spaces facilitates positive feelings about the community for the attendees. The third study focused on the impact of the COVID-19 pandemic on sport participants’ sense of community. This study examined the impact the pandemic had on sense of community among members of USA Triathlon, the Olympic and Paralympic National Governing Body for the sport in the United States. The research showed that USA Triathlon members adopted alternative virtual engagement opportunities that replaced in-person activities and were not materially impacted by the pandemic. Overall, these three studies advanced the understanding of how sports events, whether in-person or virtual, can facilitate social capital and enhance sense of community.

Rural communities experience various challenges, including having higher education options, regulating the workforce, access to capital and goods, and infrastructure development. Despite these challenges, what makes these communities unique is their ability to be resilient, considering their small population. A prime example of this is Gila County, located in eastern Arizona. This area includes a cluster of rural towns that have survived for a long time, 142 years! Amidst the rise and fall of the copper rush from the 1880s to the 1950s, as well as the development of U.S. 60 that bypassed multiple towns, Gila County prevailed. The health of this community is deeply connected to the current nonprofit sector. This county is home to a few churches, one private nonprofit school, a variety of public charities, a community hospital, and several volunteer organizations. In order to understand how Gila County nonprofits have been so successful, this study uses the Supply and Demand Theory to answer the central idea: how do leaders build resilient nonprofits? Using in-depth interviews and demographic data collection, this study reports on the views of rural nonprofit leaders with years of expertise. It answers four key questions: 1) How strongly do nonprofit leaders equate being resilient to the longevity of their organization? 2) How is funding currently used in rural nonprofits’ program development? 3) How is collaboration between community members and rural nonprofits necessary for success? 4) How does the organization currently use technology to further its mission? Through the lens of the Supply and Demand Theory, this study pinpoints how rural nonprofit leaders have utilized their resources to create an equilibrium between supply and demand. The results show that successful nonprofits showcase resilient practices through their current leadership. These findings expand upon current research on succession planning, funding resiliency, internal and external collaboration, and overall use of technology. By expanding on this knowledge, valuable information has been documented for both active and upcoming nonprofit leaders. Capturing the first-hand expertise of successful leaders in rural Arizona provides advice, inspiration, and hope for those to come.

Since the pandemic accelerated the penetration of AI-based autonomous service robots (ASRs) in hospitality and tourism, people are more likely to experience these service innovations, which raises critical ethical concerns from consumers’ perspectives. This dissertation focuses on the ethics of ASRs in hospitality and aims to 1) explore consumers’ ethical perceptions of ASRs, 2) investigate factors that can affect consumers’ intention to adopt ASRs in a post-pandemic context, and 3) examine how initial trust can mediate the relationship between consumers’ ethical perceptions and facilitate the intention to adopt ASRs. This dissertation conducted two studies using the exploratory mixed methods approach to achieve these goals. Study one explored the consumers’ ethical perceptions of ASRs, driven by various ethical theories, such as teleology and deontology. Using triangulation methodology, data collection proceeded through semi-structured interviews, focus groups, and on-site interviews. The findings revealed eight themes of consumers’ perceived ethical issues of ASRs. These themes were categorized into two dimensions: ethical issues that arise during interactions and ethical issues that are inherent to the characteristics of ASRs. Therefore, a total of 16 ethical issues were identified. Study two further developed measurements of consumers’ perceived ethical issues of ASRs by conducting two rounds of online surveys. A second-order model based on Technology Acceptance Model and Initial Trust Model was built to understand better the relationship between consumers’ ethical perceptions and their intention to adopt ASRs. By utilizing second-order confirmatory factor analysis and partial least square structural equation modeling, the main results demonstrated the relationships between the two dimensions of consumers’ perceived ethical issues, perceived usefulness, perceived ease of use, initial trust, and behavioral intention. Furthermore, initial trust significantly mediated the relationship between consumers’ ethical perceptions and behavioral intention, while personal innovativeness moderated the relationship between initial trust and behavioral intention. This study is the first to empirically explore, measure, and validate a framework regarding consumers’ ethical perceptions of ASRs in hospitality. The findings contribute to the literature on ethics studies in business and information technology and provide valuable implications for managers in tourism and hospitality, policymakers, and those implementing ASRs in broader service contexts.

After many decades of promoting sustainable tourism and development, the world faces the pressing issue of overtourism. Overtourism is viewed as the condition where the growth of visitor volume puts destinations’ capacity under pressure resulting in many negative impacts on the environment, economy, culture, and society. It causes many community residents to resent tourism development. Visitors are concerned about their travel experience in overcrowded places. Understanding overtourism is necessary for destination management. This dissertation includes three studies to: 1) review the phenomenon of overtourism; 2) examine the perceptions of local residents and test the relationship between their satisfaction with quality of life and level of support for tourism development in overtourism context; and 3) examine the management of stakeholder involvement in an evidence-based sustainable tourism plan that aims to address overtourism. Different research methods are employed in the three studies of the dissertation: a conceptual paper based on literature review; a concurrent triangulation approach using both quantitative and qualitative data collected from a survey with host community; and a case study involving analysis of documents related to a sustainable tourism plan and in-depth interviews with key informants who were involved in developing the plan. Several theoretical or conceptual frameworks are used to guide research, including those that consider the relationship between residents’ satisfaction with QOL and their support for tourism development, crowding theory, stress coping framework, place attachment, and a multi-stakeholder involvement management framework. Sedona, a destination that is concerned about overtourism, was chosen to be the research site for two of the studies. Study 1 reveals the complexity of overtourism and pinpoints important aspects and details (e.g., causes, impacts) that need to be considered while solving overtourism. Study 2 investigates impacts of overtourism on the quality of life of the host community and identifies different ways residents cope with the crowding condition. Residents’ support for tourism development is influenced by their satisfaction with quality of life and possibly by their attachment to destination. Study 3 documents a comprehensive mechanism to manage stakeholder involvement and utilization of evidence in a sustainable tourism plan. Findings are helpful for destination management.

Wildlife has been critically affected by human-induced change and in some areas, species extinction may be as high as 35%. Despite the overwhelming evidence of species extinction, habitat loss, and global climate change, current public support for conservation programs is low. One potential way to promote pro-conservation behavior is through transformative experiences as outlined in Mezirow’s Transformative Learning Theory (TLT). TLT works to explain the process through which people create new worldviews that can influence both attitudes and behaviors. This mixed methods dissertation seeks to understand transformative experiences and their short-term consequences in the context of wildlife viewing opportunities. Three studies were conducted to: 1) explore the key components of wildlife experiences that prompt transformation; 2) compare transformative experiences and visitor outcomes across captive and natural wildlife viewing opportunities; and 3) understand the short-term impacts of a natural gorilla-based wildlife viewing opportunity. The first study used semi-structured photo elicitation interviews. These interviews uncovered three major themes that provide evidence of critical components for fostering transformation during wildlife encounters. These themes were used to create two novel scales assessing transformative wildlife experiences. The second study used onsite visitor surveys to compare TLT and visitor outcomes at the North Carolina Zoo and at the Dian Fossey Gorilla Fund’s Conservation Gallery in Rwanda. Structural equation modeling showed that onsite transformation occurred at both sites and directly influenced conservation caring, which mediated the relationship between onsite transformation and species- and biodiversity-oriented behavioral intentions. The final study included a follow-up questionnaire for visitors from the gorilla trekking experience 4-months after their trek. Hierarchical cluster analysis revealed three distinct levels of short-term response to the trek. Qualitative results from the follow-up questionnaire were also considered in the context of the three groups. Overall, this dissertation adds to the growing body of literature examining the transformative nature of wildlife experiences and contributes two novel scales that can be used in future studies. In addition, it adds to the limited onsite research examining terrestrial, African wildlife experiences. The theoretical and managerial implications for the findings from all three studies are discussed at length.

Social Carrying Capacity (SCC) has been used commonly in the past to study the impact of increasing numbers of tourists on tourists’ satisfaction with a destination. However, it has been used less commonly to research the impact of increasing levels of tourism on residents of tourism destinations. As definitions of sustainable tourism shift to be more inclusive of residents, commonly used constructs should also be refined or modified to reflect this ontological shift. Current operational definitions of SCC tend to focus on crowding as the major indicator SCC has been reached. Even the theories commonly used to study SCC, stimulus-overload and expectancy theories, relate directly to crowding. This Master’s thesis aimed to expand the concept of SCC to be more representative of the manifold impacts experienced by residents of tourism destinations as tourism increases. This aim was accomplished through an exploratory mixed methods study ultimately resulting in the creation of a new SCC measurement tool.

The qualitative phase of this research consisted of four focus groups in three sites with varying levels of tourism development. The data from the focus groups were used to inform item writing of a measurement tool that represented a greater number of SCC indicators than crowding to confirm the validity of the indicators in the quantitative phase of the research. After the instrument was distributed via a statewide poll, two structural equation models were fit to compare the operational definitions. A better understanding of the relationship between one of the supporting theories, stimulus-overload theory, and SCC was uncovered with evidence of an emergent connection between SCC and tourism-related stressors.

The results of the research indicate that there are multiple indicators of SCC experienced by residents of tourism destinations which can change in degree and expression as tourism development in a community increases. The operational definition including these indicators explained more variance in support for tourism development than overcrowding alone. A greater awareness of these indicators and their evolution can strengthen the theoretical foundation of SCC and enable practitioners to make multi-faceted, proactive decisions when managing a destination.

The purpose of this case study was to explore the barriers, or constraints, to the integration of field-based environmental education (EE) programs in K-8 public elementary schools in Phoenix, Arizona. Research continues to show that field based EE programs improve student outcomes (Bartosh, Tudor, Ferguson, & Taylor, 2006; Cole, 2007; James and Williams, 2017). Despite the empirical evidence, there appear to be obstacles to integrating field based EE into school curriculum. This study used Hierarchical Leisure Constraints Theory (HLCT) to identify and understand these constraints. There were 22 focus group participants and 13 interviewees from ten different schools and five school districts within the Phoenix area. Looking at the constraints identified by all participants, funding and the availability of transportation play a major role barring the use of field based EE programming. However, when applying HLCT, both of these barriers are structural in nature. This means these are constraints beyond the control of the individual but are negotiable. According to HLCT, you must first understand intrapersonal and interpersonal constraints and the effect they have on overcoming barriers. This study found that perception and prior knowledge emerged as the root of most constraints. In other words, while structural constraints are named as the primary issue in integrating field based EE in public schools, this study concludes from the findings that human nature and human values influence whether teachers and administrators participate in field based programming with their students.

Engagement as a concept and emerging theory has been explored, but key elements have not been clearly described, and as such, work has not been comprehensive in nature. Research was needed to explore the concept and theory of engagement in general, as well its application to the study of volunteer tourism. Additional research was also needed to incorporate youth perspectives of a volunteer tourism program, along with exploration of engagement impacts on program youth. The purpose of this case study was to explore participant engagement in a volunteer tourism youth education program and impacts on program youth as perceived by program participants (volunteer tourist teachers, adult residents, and program youth). Confined within the Engagement Theoretical Framework, data were retrieved from nonprofit documents and websites, researcher observations, individual interviews, and focus groups (two focus groups used participant generated photo elicitation method).

Findings suggest participant engagement in a volunteer tourism program is related to the themes of connection, communication, and hope. The primary reason participant engagement in this program is due to the Mpingo (tree), the symbolic bridge between community members and volunteer tourist teachers. This culturally relevant symbol has linkages to the study of signs (or symbols) called semiotics. Through volunteers traveling to this area to teach, this culturally relevant symbol helps to connect, aids in the communication between, and gives hope to, participants. Significant contributions of this study to literature include: volunteer tourist and community member engagement plays an important role in the planning, and the sustaining, of volunteer tourism community development programs today; program youth perspectives about program impacts may result in prospective youth leadership and future adult civic engagement; program skill matched volunteers are likely to be repeat volunteers which leads to group cohesion and program sustainability; and the major theme of hope appears to be a significant motive for program participation in a community development project. In terms of deep meaning ascribed to culturally relevant symbols, this unique finding contributes to engagement research by understanding there are multiple dimensions involved in a diverse group of participants engaged in a specific community program.

Whale watching has been hailed by environmental non-governmental organizations like Greenpeace and the International Fund for Animal Welfare as a responsible form of tourism that has the potential to enhance conservation outcomes for cetaceans, while also supporting the economic development of coastal communities. Tourism research suggests that while it is possible for whale watching to provide these benefits, it may also have considerable costs to members of host communities and cetaceans. My dissertation sought to gather data on the economic, ecological, and social impacts of whale watching in the Caribbean in order to evaluate the industry's performance in the region. My project thus took the form of three sub-projects. The first used an ordinary least squares analysis to examine the relationship between Caribbean country characteristics and whale watching expenditures. This analysis showed that a country's level of development changes the strength of correlations, that mass tourism development is negatively associated with whale watching profits, and that cetacean biodiversity and whale watching regulations designed to protect cetaceans both had positive relationships with the whale watching industry. In the second sub-project, I developed an index of Caribbean cetacean vulnerability to the negative impacts of whale watching with a traditional literature review informed by systematic methods. The index illustrated that both target and non-target species had vulnerabilities, and that regulations addressing these issues in the Caribbean were lacking overall. Considerable gaps in data were also identified. Finally, I used qualitative interviews in Dominica and the Dominican Republic to gather information on resident perceptions of whale watching. This analysis revealed overall positive perceptions of the industry in both countries, but also uncovered considerable levels of social conflict surrounding whale watching. Taken together, the results of my study suggest that better regulatory structures, investment in the local community, and efforts to maximize cooperation are needed in order for the Caribbean whale watch industry to better serve local communities, while mitigating its impacts on cetaceans.

This Honors Thesis evaluates a recreation program entitled Operation Recreation that was implemented at Camp Raymond, a Boy Scout Camp in Northern Arizona. The mission of Operation Recreation is to enhance each Scout's knowledge and passion for the Scouting Ideals, Patrol, and Personal Growth Methods of Scouting. Data were collected to evaluate Operation Recreation and measure whether the two program goals were met. The program development cycle was used to design Operation Recreation to meet the unique programming needs of Camp Raymond. Operation Recreation is a week-long recreation program that gives Scouts the opportunity to participate in activities that develop their knowledge of the Scouting Ideals, encourage an increase in engagement of the personal growth method, and create a time devoted to practicing the patrol method. Analysis of evaluation results was conducted and suggestions for modifications are made.