This thesis discusses our path toward creating Cookies 4 Change (C4C), a student organization at Arizona State University. This organization works in tandem with the Community School's Initiative (CSI) at Children's First Leadership Academy (CFLA), a school for housing insecure K-8 students in the valley. This mission of Cookies 4 Change is to mentor 7th and 8th grade students of the CSI program at Children's First Leadership Academy in life, in entrepreneurial endeavors, in academic pursuits, and in fundraising to illuminate future potential in both education and careers beyond. To fulfill this mission, we researched three main fields: volunteer motivation, self-esteem in the classroom, and curriculum. This research helped us to first determine the best way to structure our organization to keep ASU students engaged, second to build the self-esteem of the middle school students, and third to create sustainable curriculum on the topic of entrepreneurship. In addition, to ensure the sustainability of Cookies 4 Change, we are developing strong and committed members to take the reigns of the organization when we graduate. We have created detailed pass along documents to complement this thesis and assist them in running C4C. Lastly, we discuss the potential scalability of Cookies 4 Change as a concept to different underprivileged schools in the valley and other cities with a similar socioeconomic makeup. By delving further into our story, the research, the organization, the curriculum, our future, and the scalability, we hope to detail the work we have done to help these students and how the organization will continue helping after we are gone.

Social equity research in public administration (PA) investigates different ways in which the practices of government intersect with the lives of socially marginalized individuals. However, due to limited direct engagement with marginalized groups; a predominant focus on formal state policies and institutions; and a lack of context-specific analyses of marginalization, there remain significant limitations in the existing PA research on social equity.

To address these theoretical gaps, this dissertation focuses on the Khawaja Sira of Pakistan – a marginalized group culturally defined as neither men nor women – to empirically investigate the multiple intersections between government and life on margins of the state. Specifically, this dissertation explores research questions related to legal and self-identity of the Khawaja Sira, impact of their changed legal status, their informal institutional experiences, and their interaction with front-line government workers through an interpretive research methodology.

The research design consisted of a ten-month long person-centered ethnography in Lahore, Pakistan during which in-depth person-centered interviews were conducted with 50 Khawaja Sira. I also conducted semi-structured interviews with 19 frontline workers from National Database and Registration Authority (NADRA), social welfare department, and a local NGO and a group interview with 12 frontline workers of police. I coded the data collected from the fieldwork using qualitative thematic content analysis in MAXQDA. I then analyzed the main themes from the data using multiple theoretical perspectives to develop my findings.

My analysis shows that the legal identity of the Khawaja Sira, as conceived by the Supreme Court of Pakistan, has limited relevance and benefits for the Khawaja Sira most of whom instead choose to register as men. The analysis of administrator-citizen interactions reveals that the Khawaja Sira are exposed to hyper-surveillance, moral policing and higher administrative burden during these interactions. These interactions are also strongly mediated by formal public policy, social discourses about gender identity and informal institutions. I discuss the implications of my analysis that can contribute to a more inclusive society for the Khawaja Sira. In doing so, my research makes important contributions to research on administrative burden, everyday citizenship, and social equity in public administration.

This dissertation examines the use of social media technologies by US local governments for internal and external collaboration. Collaboration is defined as the process of working together, pooling resources, sharing information and jointly making decisions to address common issues. The need for greater collaboration is evident from numerous examples in which public agencies have failed to effectively collaborate and address complex challenges. Meanwhile, the rise of social computing promises the development of ‘cultures of participation’ that enhance collaborative learning and knowledge production as part of everyday work. But beyond these gaps and expectations, there has been little systematic empirical research investigating the use of these powerful and flexible technologies for collaboration purposes. In line with prior research, my dissertation draws on sociotechnical and resource dependence theoretical approaches to examine how the interaction between technological and social context of an organization determine the adoption and use of a technology for a task. However, in a break with prior work that often aggregates social media technologies as one class of technology, this dissertation theorizes different classes of social media based on their functionality and purpose. As a result, it develops more explicit means by which organization, technical, and environmental context matter for effective collaboration. Based on the aforementioned theoretical approaches, the dissertation develops a theoretical model and several hypotheses, which it tests using a unique 2012 national survey of local governments in the US conducted by the Center for Science, Technology and Environmental Policy Studies at ASU. Overall, the findings of this dissertation highlight that the adoption and use of social media technologies for collaboration purposes can be understood as an outcome of stakeholder participation, innovativeness, and social media type. Insights from this dissertation contribute both to our theoretical understanding about social media technology adoption and use in government and provide useful information for agencies.