The thesis focuses on the opportunity of receiving the Rock Chapter Award as a chapter of Sigma Nu Nationals and analyzes it using Bolman and Deal’s Four Frames. An introduction to Sigma Nu, its programs, the Zeta Upsilon chapter, and guidelines brings into perspective how members and a chapter can earn a Rock Chapter Award. The introduction highlights the structural emphasis on the award and its achievement, however an analysis offers insights on how to further tighten the bolts within the structure and offer support by aligning members needs and skills with Rock Chapter criteria. A multi-frame approach is further supported by discussing the symbolism behind Rock Chapter and how it can be used as cohesion between the rigidity of the structure and the softness of the people. The frame analysis provided some solutions, which include adding a form of officer hours, increasing the effectiveness of the treasurer, and improving the culture of the weekly meetings. The four frames offer various insights into what is missing and how leadership can utilize assets, such as the resources of Sigma Nu and even Zeta Upsilon, to inspire the pursuit of excellence. Further, the four frames opens the door for leadership to better prepare for future Pursuit of Excellence Self-Assessments or operations by not being confined to one frame, which is useful to Zeta Upsilon as the chapter has been conditioned to rely on a structural approach during its short time back on Arizona State’s campus.

This thesis paper examines the challenges and opportunities that are present for nonprofit organizations seeking to engage in social media marketing. By analyzing the rise of social media as a prevalent tool for business-consumer outreach the paper proposes a dialogic approach to social media for nonprofits to effectively engage with their audiences, develop relationships with them, and mobilize them towards a common mission.

At the beginning of 2020, a global pandemic had left leadership at the large, aerospace conglomerate Raytheon Technologies with a drastic reduction in sales, creating conflicting desires between dissatisfied employees and investors. Unique challenges, such as a pandemic, have been shown to be effectively addressed by leaders using the “reframing” technique. This thesis demonstrates the process of reframing and its ability to reveal additional solutions that Raytheon Technologies leadership should have implemented when there was a drastic drop in company profit. The process of reframing is changing the perspective of a situation, using four different frames: structural, symbolic, human resource, and political. The reframing method uncovers how Raytheon Technologies could have most effectively addressed the needs of the employee, as well as the company, in the context of the COVID pandemic. The well-being of the employees would have been better supported financially and emotionally if Raytheon had used the four framing techniques to approach the company's financial health and better communicated to improve the emotional welfare of the employees. This thesis analyzes the situation of leadership fighting for a company’s survival, while thousands of employees were scared for their job security through each frame to reveal the additional solutions. After analyzing the situation through each frame, the human resource and political frames would be the most impactful for improving employee morale, while reducing overhead. From the human resource frame, increasing the content and frequency of communication between leadership and employees would reduce anxiety caused by uncertainty. The political frame offers ideas for reallocation of resources while avoiding layoffs. The reframing technique is an adaptable model that can be applied by leadership to assess any problem. Each frame has its assumptions and limitations, and leadership’s success is dependent on their ability to choose the proper frames.

This thesis utilizes Bolman and Deal’s Four Frames to analyze the confusion and miscommunication within the coffee company, Starbucks. This is a direct translation into the practice of a barista. Emphasizing the importance of explaining policies and communication between baristas. Revising training manuals and educating baristas through a more extensive training program would result in a better work environment and create a more consistent Starbucks experience between each retail store. An explanation of how the Starbucks retail store works and the dynamics of the bar position and steam wand are given. Ultimately, the Symbolic and Human Resource frames highlight Starbucks, however, the Structural frame does fall short. The political frame highlights a specific conflict that happens at the retails level. The analysis is based on all four of these existing frames presented in the text by Bolman and Deal as well as Starbucks-oriented literature evidence. Recommendations for the future of the Starbucks company include adjusting the training to incorporate a module based on understanding the reason specific tasks are done, making a chart to remind baristas of why certain tasks like sanitizing the steam wand are crucial to the success of the company. Overall, analyzing through the frames presented by Bolman and Deal it could potentially allow successful solutions to be established to encourage the advancement of the Starbucks company.

Workers in sales roles are often faced with a large number of time management decisions on a daily basis. Sales people must choose where they should be spending their time in order to create revenue while also maintaining a healthy work-life balance. In this thesis project, a sales process is analyzed to see if there is an opportunity to increase both revenue and work-life balance. This paper investigates a wholesale insurance brokerage company, Risk Placement Services, and their sales force of brokers. A significant portion of these brokers’ workday consists of the backend task of marketing accounts to insurance carriers to find coverage. This is necessary for the completion of the sales cycle but either limits the amount of time brokers can be out on the road or on calls trying to bring in new business or makes them work longer off the clock hours to get these accounts out to insurance carriers. The more business a broker is bringing in, the more time they have to spend marketing these new accounts to carriers, which puts them into a constant snowball of increasing tasks and goals. The main model for the analysis of this problem will be Reframing Organizations by Bolman & Deal which focuses on using their four-frame model to analyze and gain more insight into organizations. Being able to understand this problem from multiple perspectives will allow a more holistic solution to be reached. Following this analysis multiple potential solutions are discussed towards the end of this thesis project.

This thesis project focuses on the effects of technology issues in the remote work environment and analyzes them using Bolman and Deal’s four frames for organizational leadership (2017). Real life examples of problems and solutions from the North America Laundry & Home Care Finance department at Henkel are utilized. An introduction to the scope of remote work in 2020 and 2021 is presented, followed by a description of Henkel’s role, size, and structure. Technology issues that occur while working remotely are described and looked at through different employee perspectives and leadership frames. Solutions currently in use and potential solutions to reduce any negative effects of these problems are also given.

This thesis project aims to help the AdviseAZ program reach out, guide, and prepare students for college by setting up a podcast to help answer questions and doubts high school students might have about college. A podcast like this would also help school counselors by relieving them of having to give out repetitive information about college, therefore opening time in their schedule to meet with students for in depth help. The podcast will provide episodes with information about college preparation and advice from college students and college representatives. The AdviseAZ podcast will help its partnered high school students between grades 9 through 12. The podcast will be new for AdviseAZ because as a program they have not explored this service idea for the students. It will be framed to be successful using the Bolman and Deal framework guidelines. These frames will allow the AdviseAZ podcast to prosper in a new way. Bolman and Deal's four-frame model has been a transforming business leadership. They use a multidisciplinary approach to management and provide tools for navigating the organization in a terrible circumstance. Organizations can see which of the four frames could draw to their needs for a solution or change.

This thesis project is an analysis of the current system Company X has implemented to allow employees of their Customer Service Operations (CSO) to request time-off from work. It includes research based on Lee Bolman and Terry Deal’s Four-Frame model outlined in their book, Reframing Organizations: Artistry, Choice and Leadership. Using the four-frame model by Bolman and Deal, the research outlines the basis for key suggestions on how to improve this system to present employees with an environment that promotes healthy work-life balance. Furthermore, the research includes information about call center environments outside of Company X who have faced similar issues of employees having a healthy work-life balance. It also goes into detail on how they managed to maintain productivity, combat issues of employee job dissatisfaction, and further promote a healthy work-life balance for employees. The research is also based on making important connections for how these suggestions can be very complementary to the already ongoing effort that Company X does to ensure their employees’ happiness is a priority.

This thesis discusses why there is so much employee turnover in the Sports Programs department, which is a working department of the Sun Devil Fitness Complex on Arizona State’s Tempe Campus. The analysis discusses the problems that have been noticed from personal experience, and the problems that have been explained by employees that left about why they decided to leave. The analysis is done based on the concepts of the four frames, based on research documented by Bolman and Deal in their book. There is an overview of all of the departments and specifically the Sports Programs department, and a deep dive into what that department does. There is a discussion of what problems may be present, and some solutions such as debriefings, trainings, and more objective evaluations that can be implemented into the department to try to fix the problems that have been noticed.

This thesis project will be investigating the interactions and organizational theory within the student housing market at Arizona State University. The focus of the project will be around the partnership that makes up many of the communities, the public company known as American Campus Communities, and the auxiliary of Arizona State University Housing. The paper will analyze the organization through the four frames outlined by Bolman and Deal’s Reframing Organizations. These four are the structural, human resource, political, and symbolic frames. The paper will confront two main issues found in the organization. The first is the frequent turnover of staff. The second will be the separation between the departments, leading to unstable communication. Solutions will be proposed that could take some pressure off the problems that are identified. Compensation for staff and adjustments to summer living may allow retention to improve. Adjusted training and top-level management communication and interaction may improve the stark separation between areas of the organization. Analyzing these issues and solutions through the organizational frames allows us to better understand the reasoning behind and possible effects of any decision. This project has been very insightful, and I learned a lot with my studies and am proud to be a part of this organization and its mission to serve the students.