De-Escalation in Police-Citizen Encounters: A Mixed Methods Study of a Misunderstood Policing Strategy

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Description
There is demand for police reform in the United States to reduce use of force and bias, and to improve police-citizen relationships. Many believe de-escalation should be a more central feature of police training and practice. It is suggested that

There is demand for police reform in the United States to reduce use of force and bias, and to improve police-citizen relationships. Many believe de-escalation should be a more central feature of police training and practice. It is suggested that improving officers’ communication and conflict resolution skills will temper police-citizen interactions and reduce police use of force, and that such a change will improve citizen trust in the police. To date, however, de-escalation training has not spread widely across agencies, and de-escalation as a strategy has not been studied. Without an evidence-based understanding of these concepts, de-escalation training will proceed blindly, if at all. Accordingly, this dissertation represents one of the first empirical studies of de-escalation in police work. The author completed this study as an embedded researcher in the Spokane (WA) Police Department, and it proceeds in two parts. Part 1 was exploratory and qualitative, consisting of in-depth interviews (N=8) and a focus group (N=1) with eight highly skilled police de-escalators. These officers were nominated by peers as the best among them at de-escalating difficult encounters with citizens. The results in Part 1 explore officers’ perceptions of de-escalation and offer a definition of de-escalation as well as a description of de-escalation tactics. In Part 2, the author systematically observed the concepts developed in part 1 during 35 ride-alongs with 29 police officers, including the peer nominated officers (N=131 police-citizen encounters). This phase of the research investigated whether characteristics of officers, citizens, and situations are associated with de-escalation use, and de-escalation effectiveness. Implications from these findings are drawn for police practice, theory, and research methods. This dissertation is a launching point for empirical research on de-escalation in police work.
Date Created
2017
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