This research examines the communicative processes of resilience in the organizational context of public education. The research utilizes one-on-one interviews to elicit descriptions of resilience and well-being and collect stories of success and overcoming challenges. The study purpose is two-fold: (1) to understand the ways in which organizational members construct and enact resilience individually and collectively through their talk and stories, and (2) to extend the communication theory of resilience through an empirical investigation of resilience in an organizational context. An iterative, thematic analysis of interview data revealed that resilience, as lived, is a socially constructed, collective process. Findings show resilience in this context is (1) socially constructed through past and present experiences informing the ways organizational members perceive challenges and opportunities for action, (2) contextual in that most challenges are perceived positively as a way to contribute to individual and organizational goals and as part of a “bigger purpose” to students, (3) interactional in that it is constructed and enacted collaboratively through social processes, (4) reciprocal in that working through challenges leads to experience, confidence, and building a repertoire of opportunities for action that become a shared experience between educators and is further reciprocated with students, and (5) is enacted through positive and growth mindsets. This study offers theoretical contributions by extending the communication theory of resilience and illuminating intersections to sensemaking, flow, and implicit person theory. I offer five primary practical applications, discuss limitations, and present future directions highlighting community development and strengths-based approaches.

ABSTRACT

This study examines the ways in which employees experience moral emotions that violate employee treatment and how employees co-construct moral emotions and subsequent expressions of dissent. This qualitative study consisted of 123 full-time employees and utilized open-coding, content analysis, constant comparison analysis, and concept mapping. The analysis revealed that employees expressed dissent laterally as a series of sensemaking processes, such as validation of feelings, moral assessments, and assessing the fear of moral transgressions. Employees also expressed dissent as a series of risk assessments that overlapped with the ways in which employees made sense of the perceived infraction. Employees' lateral dissent expression manifested as a form of social support which occasionally led to co-rumination. Employees expressed dissent upwardly when seeking a desired action or change. Circumvention was utilized as a direct reflection to the type and degree of moral transgression related to the person responsible for the mistreatment. Results indicated that experiencing moral emotions that led to expressing dissent with a designated audience was determined by where employees were situated in the cyclical model of communicating moral emotions and in relation to the co-construction of both the infraction related to employee mistreatment and the experience of moral emotions. Results contribute to the existing body of literature on dissent and emotions. A discussion synthesizing the findings and analysis is presented, in addition to the implications for future research.

KEYWORDS: Emotion, Dissent, Moral Emotions, Sensemaking, Risk-Assessment, Social Support, Co-Rumination