As the sustainability issue of solid waste management magnifies worldwide, organizations are considering making their offices or operations Zero Waste, but many do not understand how or where to start. With the goal of contributing insights and advice to future designers and managers of Zero Waste programs, this thesis explores notable attributes of existing Zero Waste programs through case interviews and documents the researcher’s own journey in designing and executing a Zero Waste program at the Sprouts Farmers Market headquarters. The result is a detailed account that reveals how the Sprouts program was executed, how it could be improved, and which practices future Zero Waste program managers should use to maximize the success of their program. These practices include building personal and trusting relationships with the network of people involved; remaining flexible, patient and passionate; conducting thorough quantitative research on the proposed changes; and tailoring communication to effectively motivate behavior change.