An Analysis of the East Valley’s Homeless Services Compared with the Needs of the Unhoused Community

This thesis shows the research results conducted in the East Valley of the Phoenix Metropolitan Area and the thematic analysis of that data. Data were collected from a small sample of interviews conducted by the researcher with staff of homeless outreach organizations and clients of those organizations. A thematic analysis of the interview data was conducted. The resulting analysis shows that a more significant focus should be placed on reducing the number of clients in need who decline to use their services by improving safety, trust, and access to resources and that organizations would benefit from more consistent funding and a more considerable amount. Finally, as this thesis shows, both organizations and their clients tend to agree that a lack of access to helpful resources is a more significant problem than a lack of resources.