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Standardized processes for training and accountability, for an Environmental Services department within a healthcare system, were implemented to see the impact they would have on key performance indicators (KPIs). The KPIs involved infection rate for hospital acquired Clostridium Difficile (CDI),

Standardized processes for training and accountability, for an Environmental Services department within a healthcare system, were implemented to see the impact they would have on key performance indicators (KPIs). The KPIs involved infection rate for hospital acquired Clostridium Difficile (CDI), cleaning verification compliance, patient satisfaction, concerning the cleaning of their environment, and employee turnover. The results show that standardizing training and an accountability measure can have a significant impact on turnover, contribute to the reduction in CDI cases, ensure cleaning is performed at a high level and that the patient perception requires additional tools to meet their expectations on a consistent basis.
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    Title
    • Standardized training and accountability measure's impact on key performance indicators
    Contributors
    Date Created
    2017
    Resource Type
  • Text
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    Note
    • thesis
      Partial requirement for: M.S., Arizona State University, 2017
    • bibliography
      Includes bibliographical references (page 27)
    • Field of study: Construction management

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    Statement of Responsibility

    by Steven Ziffer

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