Description
Standardized processes for training and accountability, for an Environmental Services department within a healthcare system, were implemented to see the impact they would have on key performance indicators (KPIs). The KPIs involved infection rate for hospital acquired Clostridium Difficile (CDI), cleaning verification compliance, patient satisfaction, concerning the cleaning of their environment, and employee turnover. The results show that standardizing training and an accountability measure can have a significant impact on turnover, contribute to the reduction in CDI cases, ensure cleaning is performed at a high level and that the patient perception requires additional tools to meet their expectations on a consistent basis.
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Details
Title
- Standardized training and accountability measure's impact on key performance indicators
Contributors
- Ziffer, Steven (Author)
- Sullivan, Kenneth (Thesis advisor)
- Smithwick, Jake (Committee member)
- Lines, Brian (Committee member)
- Arizona State University (Publisher)
Date Created
The date the item was original created (prior to any relationship with the ASU Digital Repositories.)
2017
Subjects
Resource Type
Collections this item is in
Note
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thesisPartial requirement for: M.S., Arizona State University, 2017
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bibliographyIncludes bibliographical references (page 27)
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Field of study: Construction management
Citation and reuse
Statement of Responsibility
by Steven Ziffer