Description
Employee turnover is a pervasive issue across industries and at all levels of an organization. Lost productivity, hiring, interviewing, training and increased workloads are costs associated with turnover. As an undergraduate admissions professional charged with the enrollment of new freshmen students, I am constantly assessing the health of my team and working to minimize turnover in admission counselor positions. I implemented a six-week mentoring program in my office to increase second-year employee satisfaction, motivation, development and retention at the Arizona State University Undergraduate Admissions Office. Post intervention data were collected through the use of focus groups and self reflection questionnaires. Results show that mentoring is a mutually beneficial experience for mentees and mentors. Mentees reported benefits from the personalized dissemination of information and institutional knowledge by their mentors. Mentors reported that being in a mentoring relationship made them feel their opinions and experiences were valued. Mentoring can be an inexpensive professional development program designed to assist entry-level employees. While attrition cannot be totally eliminated from a workplace setting the study participants reported that the mentoring program made them feel valued even while acknowledging that there are limited opportunities for advancement within the office.
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Details
Title
- How long can we keep them? [electronic resource]: staff retention through a mentoring program in an undergraduate admissions office
Contributors
- Pizzo, Melissa (Author)
- Clark, Christopher (Thesis advisor)
- Calleroz White, Mistalene (Committee member)
- Wilkinson, Christine Kajikawa (Committee member)
- Arizona State University (Publisher)
Date Created
The date the item was original created (prior to any relationship with the ASU Digital Repositories.)
2012
Subjects
- Education (Higher)
- Entry-level employees
- Mentoring
- Professional Development
- Staff retention
- Turnover
- Undergraduate Admissions
- Employee retention--Arizona--Tempe--Case studies.
- Employee retention
- Mentoring in education--Arizona--Tempe--Case studies.
- Mentoring in education
- Mentoring in the professions--Arizona--Tempe--Case studies.
- Mentoring in the professions
- College admission officers--In-service training--Arizona--Tempe--Case studies.
- College admission officers
- Universities and colleges--Employees--In-service training--Arizona--Tempe--Case studies.
- Universities and colleges
Resource Type
Collections this item is in
Note
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thesisPartial requirement for: Ed. D., Arizona State University, 2012
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bibliographyIncludes bibliographical references (p. 72-76)
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Field of study: Higher and postsecondary education
Citation and reuse
Statement of Responsibility
by Melissa Pizzo