Analyzing technical teamwork communication issues in aircraft maintenance shift turnover

The three most common errors related to communication during shift turnovers are during inspection, installation, and the minimum equipment list (MEL). Miscommunications during shift turnover could lead to a catastrophic disaster. Numerous accidents have occurred relating to shift turnover issues; therefore, the Federal Aviation Administration (FAA) has been studying this matter in order to avoid preventable miscommunication problems. It has also been suggested that communication skills be developed at 14 CFR Part 147 schools so that students can communicate effectively with others in their future field. In order to assess the communication issues of students at these schools, three investigative treatments were utilized to assess communication during shift turnover. The first treatment consisted of verbal communication only; the second treatment consisted of the use of a whiteboard and written report; and the third treatment consisted of the use of a template of a fire protection system diagram on a whiteboard along with a written report. This study involved 14 students from a community college in the southwest. Data collected focused on the confidence level of communicated information related to the assigned tasks within a given time period. Through the use of Analysis of Variance, the results of the analyses found that there was no significant difference between each treatment. The data sets for the team leaders and team members were separately analyzed while there appears to be an increase of ease of communication by the use of the whiteboard- indicating a need for further study- no significant differences were found between the three treatments. Discussion of possible causes as well as the need for future investigations is presented.