Exploring Usability of the Internet of Things in the Smart Home

Usability in the Internet of Things (IOT) in the Smart Home is a new concept with limited current research, especially in user perception. User perception is an important aspect in the development of Smart Home Internet of Things systems, including smart home products and devices and in the design of the Smart Home experience. The aim of my thesis is to investigate user perceptions of Smart Home Internet of Things systems to understand how usable current Smart Home Internet of Things systems are from the perception of the user and how that impacts the Smart Home experience. By understanding the usability of Smart Home Internet of Things systems, we can better design Smart Home devices and products for a user-centered experience. My thesis informs the design of user-centered Smart Home Internet of Things systems and experiences.

This study includes a literature review and an empirical study. The empirical study is a usability testing survey that investigates user perceptions of Smart Home technology that make up the Internet of Things system in the Smart Home. Both closed-ended questions and open-ended questions are included in the survey for a comprehensive study. Main results showed that current smart home systems are somewhat usable. Results also showed that smart home users are satisfied with current smart home systems, believes that smart home technology adds value to their lifestyle, and will continue to use smart home technology. Main results showed that the strengths of current smart home systems design are efficiency, learnability, memorability, and enjoyability. Main results showed that there is a trend between age group and smart home user perceptions. These findings inform the design of user-centered smart home systems.