The Organizational Workings of Student Housing at ASU Tempe

This thesis project will be investigating the interactions and organizational theory within the student housing market at Arizona State University. The focus of the project will be around the partnership that makes up many of the communities, the public company known as American Campus Communities, and the auxiliary of Arizona State University Housing. The paper will analyze the organization through the four frames outlined by Bolman and Deal’s Reframing Organizations. These four are the structural, human resource, political, and symbolic frames. The paper will confront two main issues found in the organization. The first is the frequent turnover of staff. The second will be the separation between the departments, leading to unstable communication. Solutions will be proposed that could take some pressure off the problems that are identified. Compensation for staff and adjustments to summer living may allow retention to improve. Adjusted training and top-level management communication and interaction may improve the stark separation between areas of the organization. Analyzing these issues and solutions through the organizational frames allows us to better understand the reasoning behind and possible effects of any decision. This project has been very insightful, and I learned a lot with my studies and am proud to be a part of this organization and its mission to serve the students.