Making it Work Anyway: Inspiring Online University Students to Stay Connected to Online Coursework Despite Access Barriers

The Internet is poised to open access to higher education for students no matter where they live. However, many students still live in places where barriers keep them from getting and staying connected to online coursework. These barriers include power outages, high internet data costs, and lack of computers or smartphones. BYU-Pathway Worldwide’s PathwayConnect prepares students living around the world to matriculate into online certificate and degree programs. When students drop out PathwayConnect, many cite these technical barriers. However, other PathwayConnect students have employed a series of know-hows, or strategies to stay connected to the online coursework. The aims of this action research dissertation were to discover these specific know-hows, design a way for PathwayConnect students to read and discuss them in the Canvas course shell, and measure the impact of sharing the know-hows. While quantitative data analysis showed no change in student persistence between the treatment and control groups, students in the treatment group reported high engagement with the know-hows. Moreover, qualitative data analysis revealed extensive use and adaptation of the know-hows among the treatment group.