Campus Recreation Professionals: Supporting Employee Retention Through Professional Development Workshops

Arizona State University's Sun Devil Fitness and Wellness department plays a vital role in enhancing the physical health and well-being of its student population. However, the demanding responsibilities placed on campus recreation professionals, combined with the high expectations for student engagement, have led to a concerning rise in employee turnover. To address this issue, a comprehensive series of professional development workshops was designed, aiming to empower campus recreation professionals in navigating their roles effectively and improving their overall experience. This mixed-methods action research study was conducted to address the challenge of employee retention among entry-level campus recreation professionals at Arizona State University. The research encompassed both quantitative and qualitative assessments, focusing on critical factors such as self-efficacy, career success, job satisfaction, sense of belonging, and motivation. The study aimed to determine whether significant differences existed in these variables before and after the intervention. Data collection involved surveys, open-ended questions, and interviews, offering a comprehensive understanding of the impact of the professional development workshops. The results of this study indicate that the professional development workshops served as an effective intervention on various constructs. Quantitative data showed a positive change in career success, motivation, and job satisfaction among staff members, while qualitative data shed light on key factors influencing employee retention. These factors included the lack of professional development opportunities, unclear career advancement pathways, a strong desire for more substantial recognition, and the paramount importance of supportive leadership and a positive work environment.