Comparing the Impacts of Social and Personal Support Amongst First Year Doctoral Students

The quality of support provided to students in higher education can have a powerful impact on the student’s experience, their perceptions of challenges, and their overall academic success, particularly retaining in and completing their degree. Though many universities create robust services to support undergraduate students, existing literature and efforts by universities may be lacking when it comes to doctoral student support. The purpose of this action research, mixed methods study was to evaluate academic support to first year doctoral students in the School of Life Sciences (SOLS) at Arizona State University, specifically addressing the following concepts related to their doctoral study: development of self-efficacy, awareness of requirements and policies, and sense of belonging. With Communities of Practice and self-efficacy theory providing a framework for this study, first year doctoral students in SOLS were invited to participate in a twelve-week, two-condition study during their first semester. The two-condition study involved a Personal Support and a Social Support condition, wherein Personal Support participants (n=8) received 1:1 academic advising and biweekly newsletters, while Social Support participants (n=14) engaged in biweekly advising sessions within groups of 3-6 students and an academic advisor. Results suggest Social Support significantly impacted SOLS doctoral student self-efficacy scores (z = -1.96, p = .05), it created an avenue for students to cultivate community with doctoral student peers thus benefiting sense of belonging, and collaborating with peers influenced awareness to the point of Social Support participants becoming a resource for other students not participating in the study. In contrast, Personal Support appeared to have less of an impact on self-efficacy, sense of belonging, and awareness. For students with vulnerable needs to disclose, Personal Support has the potential to reinforce self-efficacy, sense of belonging, and awareness, but the impacts are nominal otherwise. Furthermore, by the end of their first academic year Social Support participants had retained their self-efficacy and sense of belonging scores. Ultimately, the findings suggest the need for reevaluating how doctoral students are supported in and outside SOLS, with a specific discussion about incorporating Social Support as a permanent model for academic support.