How Confidence Information Influences Trust and Reliance in Human-Robot Teams

Human-robot teams (HRTs) have seen more frequent use over the past few years,specifically, in the context of Search and Rescue (SAR) environments. Trust is an important factor in the success of HRTs. Both trust and reliance must be appropriately calibrated for the human operator to work faultlessly with a robot teammate. In highly complex and time restrictive environments, such as a search and rescue mission following a disaster, uncertainty information may be given by the robot in the form of confidence to help properly calibrate trust and reliance. This study seeks to examine the impact that confidence information may have on trust and how it may help calibrate reliance in complex HRTs. Trust and reliance data were gathered using a simulated SAR task environment for participants who then received confidence information from the robot for one of two missions. Results from this study indicated that trust was higher when participants received confidence information from the robot, however, no clear relationship between confidence and reliance were found. The findings from this study can be used to further improve human-robot teaming in search and rescue tasks.