Building Owners and Managers Organizational Maturity Self-Assessment for a Facility Condition Assessment Program

The practice of Facility Condition Assessments (FCA’s) has received academic attention with over 20 condition assessment methodologies to date, focusing on condition gradients and scale ratings. However, little attention has been brought to the life cycle of an FCA, specifically how building owners and managers plan and conduct an FCA. FCA methodologies in academic research are complex, sophisticated and require time for implementation that a typical facility manager does not have. This work showcases the need for simpler, more practical planning variables for a facility manager to begin the process of planning for an FCA in their management of a facilities portfolio. This research is a compilation of two national studies, the creation of an FCA project lifecycle analytical framework, and the creation of an organizational FCA maturity self-assessment model. Data was collected through semi-structured interviews from facility managers and facility condition assessment service providers to gain in-depth insight and understanding of the current practice of facility condition assessments in the facility management profession. This data was used to develop national surveys for both facility owners/managers and FCA service providers. An FCA project delivery model was developed through a Delphi study, representing an FCA project lifecycle. The development of a multi-phased FCA project delivery method provides a relative position and sequence of phases representing an FCA project lifecycle. An organizational FCA maturity self-assessment model was created as the first step for organizations to measure their current state of FCA awareness, FCA practice, state of reliability, asset knowledge posture and historical capital spending. The resulting research makes two distinct contributions to the literature. The first contribution is the sequencing of FCA project phases provides an analytic framework for understanding an FCA project lifecycle, providing owners, FCA practitioners and researchers to acknowledge that an FCA project represents a lifecycle model. The second contribution is an FCA planning tool for building owners and managers that allows an organization to bring to light the current state of FCA awareness and help communicate the value proposition FCA’s can afford to an organization. Recommendations for future research on the role of an FCA are provided.