Perceptions of Supervisory Behaviors Among Student Affairs Professionals at a Community College

In student affairs departments in higher education institutions, supervisors are responsible for meeting the changing needs of both students and employees while staying attuned to the evolving college environment. A student affairs supervisor’s effectiveness relies heavily on social skills, particularly on the ability to communicate through an institution’s ever-changing environment. Effective communication at the management level can continually improve the institution’s ability to meet students shifting needs in educational spaces. A key component of effective communication among student affairs supervisors is offering employees feedback and coaching. Nevertheless, many student affairs supervisors are underprepared to provide feedback and coaching to their employees, especially when it includes difficult conversations. Guided by social constructivism, this survey method study is built on research related to synergistic supervision and performance management to explore the perceived practices, experiences, and needs of student affairs supervisors at Central Community College. The purpose of this study was to examine how student affairs supervisors utilize best practices, including frequent communication of feedback and coaching, goal setting, and employee development outlined in performance management and synergistic supervision theories. This study’s findings add to the current research body on student affairs supervisors' limited training and preparation within the community college context.