The After Visit Summary as an Intervention to Increase Patient Recall in Virtual and Face-to-Face Settings

A patient's adherence to their treatment plan is crucial for management of chronic disease. The literature supports the fact that adherence is low, often at or below 50%. In order to adhere to one’s treatment plan, a patient must have accurate recall of this plan. A large body of research has established that patient recall is poor, and there is a growing body of research examining ways to improve recall, and thus, treatment outcomes. The present study examines differing delivery methods of the After Visit Summary in order to improve adherence, treatment outcomes, and patient satisfaction. It also evaluates the impact of visit modality (virtual vs. face-to-face visits) on patient recall for treatment information.