Utilizing an Online Platform in Disseminating Information about Housing Renewal to Residential Students in their Second Year and Beyond

Colleges and universities have goals and strategies in place to fill their on-campus housing facilities with students. At Arizona State University (ASU), the goal is to fill every bedspace on campus. All first-year students are expected to live on campus their first year at ASU. In Barrett, the Honors College (BHC), students are expected to live on-campus their first and second year at ASU. This study explores the BHC upperdivision communities to better understand why students are not returning to live on campus beyond the two-year live-on expectation. In this study, the researcher created a website to better inform students of the renewal process and the benefits of living on-campus. More than 200 BHC upperdivision students participated in this study through interviews and surveys. Quantitative results of the study indicated a positive and significant correlation between students who believe it costs less to live on campus, enjoy living on campus, interact with faculty and staff outside of the classroom with intent to live on campus the next academic year. Students who felt their currently living situation had a positive impact on their overall emotional/mental wellbeing, feel a sense of community or connection to others, and feel more connected because they live on campus are more likely to intend to live on campus. Students who were surveyed after the implementation of the renewal website believed it cost less to live on campus than off campus, felt that it was easier to navigate the application, and felt that they had a better understanding of the renewal process. Qualitative results of the study indicated students were deciding to live off campus due to the limited room options and the cost of on-campus housing. Students did not feel that there was a sense of community in BHC upperdivision housing, but they did feel like living on-campus was convenient and opened opportunities to get involved. The renewal website did not have an effect on students’ behavior, knowledge and intent to renew housing, and the renewal process was easy to navigate for some of the participants and difficult to navigate for the other participants.