Assessment of a model for the evaluation of professional non-instruction staff in elementary schools

The purpose of this study was to help improve the evaluation system for school counselors and school psychologists, or non-instructional, certified staff (NICS). A mixed methodology approach was used to describe the existing evaluation system used to evaluate NICS; to develop a new system of evaluation based on recent research; and to determine how administrators, NICS, and experts in the field will respond to this new evaluation system that can assess both school counselors and school psychologists. This study employed change theory to bring about change within a single school district by assessing current practices in the evaluation of NICS, developing a new evaluation system for implementation in the district, and evaluating that system to refine it before full implementation. The study found that administrators did not hold a positive opinion of the current evaluation system's accuracy in assessing NICS, thereby promoting a reason for change. The results of this research suggest that the new system would enhance performance, improve support services, clarify goals and expectations, and provide appropriate and accurate feedback on performance. The findings indicate that the participants responded positively to the new evaluation system, and they hold a more positive opinion of the new system. The majority agreed the current system should be replaced with the new system. The recommendations of this study include developing action plans which follow from applying an action change model to the implementation of the new NICS evaluation system. In addition, in order for the system to evolve it must be piloted, continuing the action research process to revise the system as the implementation process is monitored and evaluated.