EVALUATION OF CASE MANAGEMENT PROGRAM REFERRALS: A COLLABORATION BETWEEN THE TEMPE YOUTH RESOURCE CENTER AND COMMUNITY ACTION RESEARCH EXPERIENCES

Community Action Research Experiences (CARE) collaborated with the Tempe Youth Resource Center (TYRC) to evaluate the quality of the center's case management referrals, the rate of follow-up done on those referrals, and to assess whether supports were needed to assist their clients in the follow-up process. Data were collected over a two month period from records of weekly referrals as well as in face-to-face interviews. Over the two month period, data was collected on a total of 41 potential participants and 128 referrals. Eighteen clients participated in an interview and reported on 47 referrals. The results indicated that the overall quality of the referrals was good as well as the follow-up rate. The results also indicated that the follow-up rate could be improved by implementing some supports, the main area of concern being offering assistance to clients in making phone calls.