Civil Communication in Organizations

This project examines how civil communication can be beneficial in organizations and the work place. It examines how conflict, power differences, and incivility contribute to uncivil atmospheres and applies a framework of civil communication to address the issues. The analysis is based upon a third party's published description of an organizational narrative sample and the civil communication framework of civil listening, civil speech and civil actions are then applied. The goal of this project is to determine the relationships between communication and productivity, conflict and productivity as well as if civil communication can address conflict and organizational productivity.