High Stakes and Special Needs: Evaluating the Efficacy of the Ryan House Family Survey

The Ryan House Family Survey is used to assess family satisfaction of the respite services used. Over the last two years, the number of responses has been less than desired. This project used stakeholder interviews and peer reviewed literature to create a recommendation of how to effectively gather the most relevant information. The survey is currently ten questions and averages three minutes to take. It asks families to rate their satisfaction with different aspects of their stay. Some of these are scheduling, coordination of medical orders, and the intake process. The results of this evaluation will allow the staff at Ryan House to be assured in the care that they are providing, make improvements where needed, and give the organization data to use on a public platform.