Voluntourism Participants' Attitude Toward the Environment, Culture, and Community

Volunteering can lead to many positive outcomes on individuals in terms of social, psychological, and professional development. This study sought to understand the process and mindset of volunteers and how their experience affects attitudes towards environment. The purpose of this study is to analyze the attitude change of volunteers toward the environment, culture, and community after volunteering at a community of a background different than theirs. In this study, the volunteer setting is in Shonto, a Native American community in the Navajo Nation, Arizona. This study utilized a qualitative research approach. A total of 12 participants were interviewed in this study. All participants were members of Engineers Without Borders (EWB) at Arizona State University and have traveled to Shonto. Questions were asked to participants about their experiences with EWB and their volunteering experiences in Shonto. The main findings were categorized into four themes: 1) motivations; 2) preconceived perceptions and exposure; 3) collaboration and connection; and 4) commonality and reflection. The findings can be described as a process that participants go through in their entire volunteering experience. The first two themes occur before individuals volunteer and the last two themes occur after. First, individuals develop certain motivations to volunteer. Then, the preconceived perceptions of individuals were analyzed, and it was presumed that these perceptions were a result of their upbringing and exposure, or lack thereof, to the community they volunteer at. The last two themes occur after the individuals have volunteered. Individuals are able to collaborate and form a connection with the community, which influences their awareness and their ability to reflect on their experiences. These last two themes are important because they indicate the change of perceptions that volunteers perceive. These findings connect the motivations that volunteers have all the way to their attitude changes after volunteering. Further, findings demonstrate that the preconceived perceptions are influenced by an individual’s upbringing or exposure, but these misconceptions are changed after volunteering experience, which supports contact theory. Through these findings the study contributes to the existing literature on voluntourism. This study is applicable to organizations and tour operators who offer volunteer tourism programs and work with communities of different backgrounds. It can provide individuals an insight to other volunteering experiences.